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CUSTOMER SERVICE

Customer Service, Communication, Well grooming, Empathy

to 10 Years

Saudi Arabia

January 07 2023

Company : Geepas

Employment Type : Full time

Company Details : NESTO is the 'Western International' group's rapidly expanding retail arm that draws on vast expertise and resources in the region. Since its inception in 2004, Nesto has been on the fast track of growth and expansion. Neste today operates across three segments of the retail industry Department Stores, Supermarkets and Hypermarkets. Nesto has opened over 100 outlets across Middle East & India. NESTO has set new benchmarks of accomplishment with a unique business strategy. The brand places uncompromising emphasis on convenience, accessibility and providing top quality products at competitive prices to customers. Today, Nesto stands apart from our competitors by offering customers a unique shopping experience that they cherish and want to relive time and again. www.nestogroup.com

Job Description

• MAINTAINING A POSITIVE, EMPATHETIC, AND PROFESSIONAL ATTITUDE TOWARD CUSTOMERS AT ALL TIMES. • RESPONDING PROMPTLY TO CUSTOMER INQUIRIES. • COMMUNICATING WITH CUSTOMERS. • ACKNOWLEDGING AND RESOLVING CUSTOMER COMPLAINTS. • KNOWING OUR PRODUCTS INSIDE AND OUT SO THAT YOU CAN ANSWER QUESTIONS. • PROCESSING ORDERS, FORMS, APPLICATIONS, AND REQUESTS. • KEEPING RECORDS OF CUSTOMER INTERACTIONS, TRANSACTIONS, COMMENTS, AND COMPLAINTS. • COMMUNICATING AND COORDINATING WITH COLLEAGUES AS NECESSARY. • PROVIDING FEEDBACK ON THE EFFICIENCY OF THE CUSTOMER SERVICE PROCESS. • ENSURE CUSTOMER SATISFACTION AND PROVIDE PROFESSIONAL CUSTOMER SUPPORT.

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