National Customer Service Representative / Logistics Coordinator | Logistics | Riyadh

Customer Service,Inventory Control


Saudi Arabia

August 10 2021

Company : Al-Futtaim

Employment Type : Full time

Company Details : As a family-owned business, we take a long-term view in everything we do, because we believe that sustainable success requires uncompromising commitment.
That’s the reason why some of the world’s most admired and innovative brands from the USA, UK, Japan, Sweden, France, Germany and Switzerland – from sectors as diverse with each other as automotive, retail, real estate and finance – trust Al-Futtaim with their own reputation and commercial success since the 1930s.
And through our inherent customer-centric approach and relentless pursuit of perfection, we add significant value – connecting consumers in 20+ markets with these brands in contemporary, powerful, meaningful and emotional ways that create longstanding relationships based on loyalty and mutual trust.
Our decades-long experience allows us to embrace and foster new, forward-thinking business practices and seamlessly blend those into our corporate DNA and people-first philosophy whilst upholding the value of integrity within a spirit of collaboration.

Job Description

The main purpose of the role is to ensure on a day to day basis all customer requirements are managed and planned for operations and other internal departments within agreed service levels and adhering to all KSA rules and regulations.

Reporting to the Operations Manager you will be responsible for the adherence to all group policies for self and team members. HR policies, EHS policies, Al-Futtaim way behavioral standards.

About You

The ideal candidate will have the following qualifications, experience and skills:

Key Accountabilities
Achieve defined KPI Targets
Inbound and Outbound system functionality.
Inbound and Outbound documentation & archiving
Reporting, accurately updating of all internal reports and in agreed time.
Customer Service – increasing the customers confidence in dealing with AFL
Inventory control – PI counts & subsequent system transaction, Nil pick checks & quarantine products