Call Center Analyst

Call Center

1 to 3 Years

Doha, Qatar

January 12 2022

Company : Al Bidda Debt collection Doha

Employment Type : Full time

Company Details : Al Bidda Global Services is a Qatari company, with functional capabilities in providing Customer-oriented services in the Telecom, Banking, Real Estate and other diverse sectors. Our workforce is an efficient team of seasoned professionals, capable of delivering the required services and exceeding expectations. We are distinctive because of the nature of services and the customized service we provide. We are the first players in the Qatar market, to offer such an integrated service. Our advanced systems and highly effective formats are efficiently supported by an experienced field force to deliver the best possible results.Al Bidda Global Services is the brainchild of Sheikh Suhaim Thamer Al-Thani, who had a successful banking stint with the Qatar Central Bank, after completing his bachelor’s degree, with a major in Accounting from Qatar University.

Job Description

Identify and execute daily strategy adjustments or enhancements to drive contact center performance
Manage daily task execution within workforce management software suites
Create and deliver scheduled and ad-hoc reporting for management team, business partners, and key stakeholders
Ability to analyze and organize data in MS Excel (based on business need)
Provide trend analysis and feedback to command center leadership focused on improved business performance
Maintain daily schedule, adherence and activity within workforce management
Communicate with multiple lines, and levels, of business
Manage intra-day attendance communication line for contact center employees
Other Related Duties:
Performs other related duties as assigned.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Education and/or Experience:
High School Diploma or GED required
1 to 3 years professional experience (internship experience applicable)
Ability to learn multiple call center technology suites
Basic understanding of database structure and data analysis techniques
Strong attention to detail
Experience in call center environment preferred